Hello Bikkie Subscription Plan Policy
30% Off First Order + 20% Store Credit ｜ 30% Off Every Subsequent Order ｜ Minimum 3 Renewals
- 30% off your first order: Join the Hello Bikkie Subscription Plan and enjoy 30% off your first order.
- 20% Store Credit after your first order: Once your first order is completed, you will receive Store Credit equal to 20% of the original first-order value.
- Equivalent to 50% off in total: 30% off + 20% Store Credit gives you a total benefit equivalent to 50% off.
- 30% off every subsequent order: From your second order onwards, every subscription delivery receives 30% off.
- Minimum 3 renewals: By joining, you agree to complete at least 3 subscription renewals/deliveries after your first order.
- Billing Notice: A billing notice for each renewal order will be sent on the Monday of the scheduled delivery week.
- Free shipping on renewals: If a renewal order totals less than HK$300 after discount, add other products to reach HK$300 for free shipping; otherwise, a HK$50 shipping fee applies.
- Assume your first order original price is HK$600.
- Enjoy 30% off instantly: HK$600 − HK$180 = HK$420.
- After completing your first order, receive 20% Store Credit: HK$600 × 20% = HK$120.
- Net cost for your first order: HK$420 − HK$120 = HK$300, equivalent to 50% off in total.
Hello Bikkie Subscription Flow
After joining the Hello Bikkie Subscription Plan, renewals will be scheduled automatically based on your selected delivery frequency, so your dog can continue enjoying New Zealand fresh-meat, grain-free slow-baked dog food.
| Step | Details | Offer / Arrangement |
|---|---|---|
| 1. First order | Select your product and delivery frequency, then complete your first order | Enjoy 30% off instantly |
| 2. After first order | First order completion is confirmed by the system / Customer Service | Receive Store Credit equal to 20% of the original first-order value |
| 3. First renewal | Second delivery is scheduled automatically based on your selected frequency | Enjoy 30% off |
| 4. Second renewal | Third delivery is scheduled automatically based on your selected frequency | Enjoy 30% off |
| 5. Third renewal | Fourth delivery is scheduled automatically based on your selected frequency | Enjoy 30% off; after completion, you may continue or cancel as needed |
* The plan includes the first order plus 3 subsequent renewal orders, for a minimum of 4 deliveries in total.
* First-order benefit = 30% off + 20% Store Credit, equivalent to 50% off in total.
* If a renewal order totals less than HK$300 after discount, you may add other products to reach HK$300 for free shipping; otherwise, a HK$50 shipping fee applies.
Delivery Frequency Options
When joining the plan, you may choose one of the following delivery frequencies based on your dog’s appetite and restocking needs:
📅 Every 4 Weeks
- Suitable for dogs with larger appetites or households that prefer more frequent restocking
- A renewal and delivery is scheduled automatically every 4 weeks
- Every renewal order receives 30% off
📅 Every 6 Weeks
- Suitable for dogs with smaller appetites or households that prefer a longer restocking cycle
- A renewal and delivery is scheduled automatically every 6 weeks
- Every renewal order receives 30% off
Billing Notice, Payment & Delivery Changes
💳 Billing Notice & Payment
- A Billing Notice for each renewal order will be sent on the Monday of the week the order is scheduled to ship.
- After the Billing Notice is sent, you can complete payment and confirm the subscription order according to the system arrangement.
- Please monitor your email notifications to ensure your renewal is processed smoothly.
📲 Changing a Delivery Date
- If you wish to change the delivery date of an upcoming subscription order, please contact Customer Service before the order ships.
- Contact ForeverPets.hk Customer Service via WhatsApp at 54028400 to arrange the change.
- To allow sufficient processing time, please submit change requests as early as possible.
Renewal Free Shipping & Add-On Arrangements
To ensure every Hello Bikkie renewal order can enjoy free SF Express shipping, please note the following free-shipping threshold and add-on arrangements:
🚚 Free Shipping Threshold
- If a Hello Bikkie renewal order totals less than HK$300 after discount, you may add other products to bring the order to HK$300 or above for free shipping.
- The free-shipping threshold is calculated based on the discounted order total.
🛒 Add-Ons & Pre-Shipment Confirmation
- If a renewal order does not meet the free-shipping threshold, ForeverPets.hk Customer Service will contact you before arranging shipment to confirm whether you would like to add other products.
- You may contact Customer Service via WhatsApp at 54028400 to arrange add-ons or confirm shipping arrangements.
💸 Below Free-Shipping Threshold
- If you choose not to add products, or the final order total remains below HK$300, a HK$50 shipping fee will apply to that renewal order.
- The shipping fee will be charged according to the actual arrangement for that renewal order.
📦 Delivery Arrangements
- Renewal orders will be scheduled automatically based on your selected delivery frequency.
- If a delivery date needs to be adjusted due to product availability, logistics arrangements, or other operational reasons, ForeverPets.hk will notify you as soon as possible.
Subscription Terms & Conditions
🎁 30% Off First Order + 20% Store Credit
- Your first order receives 30% off instantly.
- After your first order is completed, you will receive Store Credit equal to 20% of the original first-order value.
- The total first-order benefit is equivalent to 50% off.
- Store Credit will be returned to your ForeverPets.hk account.
🔁 Renewals & Cancellation
- By joining this plan, you agree to complete at least 3 subscription renewals/deliveries after your first order.
- You may not cancel the subscription or stop future deliveries before completing the minimum 3 renewals.
- After completing the minimum 3 renewals, you may continue or cancel the subscription as needed.
💳 Store Credit Usage
- The usage, validity period, and applicable scope of Store Credit are subject to ForeverPets.hk’s Store Credit terms and conditions.
- Store Credit cannot be exchanged for cash.
- Store Credit can be used for future orders, including add-ons to renewal orders or other products.
🚫 Offer Restrictions
- This offer cannot be combined with other discount codes, promo codes, or promotional offers.
- This offer applies only to the Hello Bikkie Subscription Plan.
- ForeverPets.hk reserves the right to modify, suspend, or terminate this subscription plan and offer at any time.
Frequently Asked Questions (FAQ)
Q: Is the 50% off first-order benefit an instant discount or Store Credit?
Your first order receives an instant 30% discount. After the first order is completed, you will receive additional Store Credit equal to 20% of the original first-order value. Together, this is equivalent to 50% off.
Q: When will I receive my Store Credit?
Store Credit will be issued to your ForeverPets.hk account after your first order is completed.
Q: How much discount do I get on renewal orders?
From your second order onwards, every subscription delivery receives 30% off.
Q: How many times do I need to renew?
By joining the plan, you agree to complete at least 3 subscription renewals/deliveries after your first order. The plan includes a minimum of 4 deliveries in total.
Q: When will I receive the Billing Notice?
A Billing Notice for each renewal order will be sent on the Monday of the week the order is scheduled to ship. You can then complete payment and confirm the order according to the notification.
Q: Can I get free shipping if my renewal order is under $300?
If your renewal order totals less than HK$300 after discount, you may add other products to bring the order to HK$300 or above for free shipping. If the order remains below the threshold, a HK$50 shipping fee will apply. Customer Service will contact you before shipment to confirm add-on or shipping arrangements.
Q: How do I change my delivery date?
To change a delivery date, please contact ForeverPets.hk Customer Service via WhatsApp at 54028400 before the order ships, and we will assist with the arrangement.